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ATGV.co.uk is owned and operated by The Ambassador Theatre Group (Venues) Ltd. ("our", "us" and "we"). We are registered in England and Wales, company number 01444368. Our registered office is Grehan House, 190-196 Garsington Road, Oxford OX4 6NW, and our VAT number is 332 644 961. Our postal address is Grehan House, 190-196 Garsington Road, Oxford OX$ 6NW feedback@AmbassadorTickets.com is our email address.
These are the ATGV.co.uk terms and conditions (the "Conditions"), which apply to the use of the ATGV.co.uk by end users. By accessing ATGV.co.uk, you agree to be bound by the Conditions. ATGV.co.uk is provided for the benefit of residents of the United Kingdom, over the age of 18. If you are not a UK resident, over the age of 18 or do not agree to be bound by the Conditions, you may not use or access ATGV.co.uk and we will have the right to restrict or prevent your access to ATGV.co.uk. If there is anything that you do not understand please feel free to email any enquiry to us at feedback@AmbassadorTickets.com
1 YOUR OBLIGATIONS
1.1 You will not:
(a) use ATGV.co.uk (or any part of it) for any illegal purpose and agree to use it in accordance with all relevant laws;
(b) upload or transmit through ATGV.co.uk (i) any computer viruses, macro viruses, trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer or (ii) any material which is defamatory, offensive, or of an obscene or menacing character, or that may cause annoyance, inconvenience or needless anxiety;
(c) use ATGV.co.uk in a manner which (i) may cause ATGV.co.uk to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of ATGV.co.uk is in any way impaired or (ii) violates or infringes the rights of any person, firm or company (including, but not limited to, rights of intellectual property, rights of confidentiality or rights of privacy); and
(d) create or publish a hypertext link to any part of ATGV.co.uk or attempt any unauthorised access to any part or component of ATGV.co.uk.
1.2 You agree that in the event that you have any right, claim or action against any end user of ATGV.co.uk arising out of that end user's use of ATGV.co.uk, then you will pursue such right, claim or action independently of and without recourse to us.
2 OUR RIGHTS
2.1 We reserve the right to:
(a) modify or withdraw, temporarily or permanently, ATGV.co.uk (or any part of it) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of ATGV.co.uk; and/or
(b) change these Conditions from time to time. Your continued use of ATGV.co.uk (or any part of it) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using ATGV.co.uk; and/or
(c) monitor any activity and content associated with ATGV.co.uk. We may investigate any reported violation of these Conditions or complaints relating to ATGV.co.uk and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from ATGV.co.uk).
2.2 We will use our reasonable endeavours to maintain ATGV.co.uk. ATGV.co.uk is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of ATGV.co.uk because of a failure, suspension or withdrawal of all or part of ATGV.co.uk for any reason.
3 YOUR PERSONAL DATA
We respect your Personal Data and shall deal with it in accordance with our Privacy Statement and applicable UK Data Protection legislation in place from time to time. Please click here to review our Privacy Statement
4 LINKS TO OTHER WEBSITES
We may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.
5 ACCESSIBILITY
We take our responsibility for making accessible web content and software seriously. ATGV.co.uk is committed to ensuring accessibility for people with disabilities and to meeting current accessibility standards, including those defined by the section 508 website of the U.S Rehabilitation Act and the W3C's Web Content Accessibility Guidelines. We are actively engaged in the ongoing process of testing ATGV.co.uk and currently comply with accessibility standards Level 1. Many Internet users with disabilities find websites difficult to use simply because of the way they are designed. ATGV.co.uk has been designed to be as accessible as possible and to be compatible with the types of adaptive technology used by people with disabilities, including screen readers.
6 LIMITATION OF LIABILITY
6.1 Whilst we will use reasonable endeavours to verify the accuracy of any information we place on ATGV.co.uk, we make no warranties, whether express or implied in relation to its accuracy.
6.2 ATGV.co.uk is provided on an "as is" and "as available" basis without any representation or endorsement. Unless specified in separate terms and conditions relating to a particular product or service, we make no warranties of any kind, whether express or implied, in relation to ATGV.co.uk, or products or services offered on ATGV.co.uk whether by us or on our behalf (including free software downloads) including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, accuracy, condition or completeness, or any implied warranty arising from course of dealing or usage or trade.
6.3 Unless specified in separate terms and conditions related to a particular product or service, we make no warranty that ATGV.co.uk or products or services offered on ATGV.co.uk whether by us or on our behalf (including free software downloads) will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that ATGV.co.uk or the server which makes it available or products or services offered on ATGV.co.uk whether by us or on our behalf (including free software downloads) are free of viruses or bugs or are fully functional, accurate, or reliable. We will not be responsible or liable to you for any loss of content or material as a result of uploading to or downloading from ATGV.co.uk.
6.4 Notwithstanding any other provision in the Conditions, nothing shall limit your rights as a consumer under English law.
6.5 You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of ATGV.co.uk and any information provided to or taken from ATGV.co.uk by you.
6.6 We will not be liable (i) in contract, tort (including, without limitation, negligence) or otherwise for:
(a) any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
(b) any loss of goodwill or reputation; or
(c) any special or indirect or consequential losses, howsoever arising and;
in any case whether or not such losses were within the contemplation of either of us at the date on which the event giving rise to the loss occurred.
6.7 Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees, or any liability in the tort of deceit.
7 INTELLECTUAL PROPERTY AND RIGHT TO USE
7.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content contained within ATGV.co.uk shall remain at all times owned by us or our licensors. You are permitted to use this material only as expressly authorised by us.
7.2 You acknowledge and agree that the material and content contained within ATGV.co.uk is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of ATGV.co.uk is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
7.3 Except for Personal Data, any information you submit to ATGV.co.uk, whether by way of comment, any chat room function or otherwise, will not be treated confidentially and you acknowledge that we may use such information for any purposes subject to these Conditions.
8 GENERAL
8.1 If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.
8.2 These Conditions (as amended from time to time) contain the entire agreement and understanding between us in respect of all matters which are referred to herein and supersede any prior written or oral agreement between us relating to such matters. No oral explanation or oral information given by either of us shall alter the interpretation of these Conditions. You confirm that, in agreeing to accept these Conditions, you have not relied on any representation that is not expressly included herein and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of these Conditions. However, nothing in these Conditions purport to exclude liability for any fraudulent statement or act.
8.3 The Conditions will be exclusively governed by and construed in accordance with the laws of England and Wales whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.
1. INTRODUCTION
1.1 Protecting your privacy as a user of ATGV.co.uk is important to us and we strive to keep all information relating to you confidential in accordance with this statement. As part of the normal operation of our services you may voluntarily provide us with information about yourself ("Personal Data"). The purpose of this Privacy Statement is to explain what Personal Data we collect about you, how that Personal Data might be used and how we protect your Personal Data and privacy.
1.2 We will be happy to answer any enquiries from you regarding this Privacy Statement, the Personal Data we hold about you or the use we make of it. If you have any queries or comments please contact us via the contact details on each venue site. If you (as a member) wish to correct, update, amend or remove any information we hold about you, you may also use the "Edit" section when you are logged in. We may charge a small fee towards the cost of administering any request you make.
2. WHAT DATA DO WE COLLECT AND HOW?
Non-members
2.1 if you are merely visiting the public areas of ATGV.co.uk, we do not collect any Personal Data about you. However, we may automatically collect information about your visits, such as browsing patterns. Information collected in this way does not reveal your contact details or any type of Personal Data. This information is only used in aggregate form to analyse, manage and develop ATGV.co.uk and is not linked to any individual.
Members
2.2 If you are a member of ATGV.co.uk we will collect and hold Personal Data about you when you apply to become a member. The Personal Data collected by us will include your full name, password, e-mail address, date of birth, gender, country of residence, postcode and your mobile telephone number. From time to time you may also provide other Personal Data which we need to provide you with the service you request, such as your credit card details, other information about yourself, your preferences or your experiences.
3. HOW DO WE USE MEMBERS' PERSONAL DATA?
Services
3.1 We will use all Personal Data for the purpose of providing you with the services you have requested in accordance with the Conditions.
Marketing
3.2 From time to time, we may use your Personal Data to let you know about other services and products that we or our associated companies provide, special offers and also to provide news about our business. This will be in accordance with the preferences for ATGV updates which you have registered with us. You may amend your preferences at any time in accordance with clause 1.2 above.
Legal requirements
3.3 We reserve the right to access and disclose Personal Data to comply with applicable laws and lawful government requests or requests by the police investigating suspected illegal activities, to operate our systems properly or to protect ourselves or other ATGV.co.uk users. We also reserve the right to disclose Personal Data to third parties if a complaint arises concerning your use of ATGV.co.uk, and that use is deemed by us to be inconsistent with the Conditions.
Public Forums
3.4 ATGV.co.uk may make available chat rooms, forums, message boards, reviews and news groups. Please remember that any Personal Data that you disclose in these areas of ATGV.co.uk becomes public information and you should exercise caution when deciding to disclose any information on them.
4. HOW DO WE PROTECT MEMBERS' PERSONAL DATA?
4.1 When you input any Personal Data into ATGV.co.uk or request services from us, we use appropriate physical, electronic and managerial security measures to try to prevent that Personal Data from being accessed by unauthorised persons and to ensure that you may input Personal Data safely. This means that sometimes we may ask for proof of identity before we disclose Personal Data to you.
5. COOKIES
5.1 ATGV.co.uk makes use of cookies which are files placed on your computer that enable us to track certain information relating to your use of ATGV.co.uk. You may be able to configure your web browser to prevent the use of cookies although some functions or services may not be available. We also allow third party advertisers to advertise on ATGV.co.uk and such advertisers may also use cookies to record information about your use of the advertisement which you have seen and the types of things you appear interested in. For more information on the use of cookies and how to disable them, we recommend www.allaboutcookies.org.
6.SALE OR MERGER
6.1 If ATGV.co.uk is sold to or merges with, or if our business is sold to, merges with or enters a joint venture with another company not owned by Ambassador Theatre Group (Venues) Ltd, you should expect that some or all of the Personal Data collected from ATGV.co.uk may be transferred to the buyer/surviving company. If so, we will seek to obligate the other company to use any Personal Data transferred by ATGV.co.uk in a manner consistent with this statement, but we cannot guarantee that we will be able to impose that requirement or that the acquiring company will comply.
7. THIRD PARTIES
7.1 From time to time we may enter into a special relationship with another company that is not owned by us to provide additional features on ATGV.co.uk. As a result of these special relationships, ATGV.co.uk may sometimes feature co-branded micro sites or webpages, for example, a page with our name and TicketMaster's name.
7.2 You should look for a specific privacy statement on any such co-branded page. Any Personal Data that you provide when signing up on one of these co-branded pages may be shared with our third party partner in accordance with the privacy statement on that page.
8. CONSENT
8.1 By accepting the Conditions or by using the services on ATGV.co.uk, you consent to the collection and use of your Personal Data by us for the purposes outlined above and for any other purpose which is reasonably necessary for the provision or proper administration of the ATGV.co.uk service in accordance with the Conditions.
8.2 You agree that your Personal Data may be transferred to countries outside the European Economic Area for the purposes described above to countries which may not provide legal protection of Personal Data equivalent to the level of protection within the United Kingdom.
8.3 if you do not wish your Personal Data to be used in the manner set out in this Privacy Statement or the Conditions please do not use ATGV.co.uk.
9. CHANGES TO OUR POLICY
9.1 This Privacy Statement is subject to change at any time. We encourage you to review the Privacy Statement regularly for any changes. We will use Personal Data in accordance with the Privacy Statement under which that Personal Data was collected.
9.2 This Privacy Statement is part of the ATGV.co.uk Terms and Conditions (the "Conditions") and all defined terms shall have the same meaning as those in the Conditions.
We welcome your questions and comments about privacy issues and the design of ATGV.co.uk. Should you have any comments or a complaint about how we are using your Personal Data, please contact us via the contact details on each venue site.
Box Office Terms and Conditions
"Event" means an event to be held at the Venue.
"Management" means Ambassador Theatre Group (Venues) Ltd., its representatives, servants and employees.
"Promoter" means the person or company staging the Event if different from the Management.
"Terms and Conditions" means these terms and conditions.
"Venue" means [Venue listed in Appendix 1].
"Ticket" means any ticket for You to attend an Event.
"You" means you as the holder of the Ticket and "Your" shall be read accordingly.
1. These Terms and Conditions incorporate, and should be read in accordance with, any Promoter and/or authorised ticket agent terms and conditions, copies of which are available upon request from the Promoter and/or authorised ticket agent. In the event of any inconsistency between these Terms and Conditions, and the terms and conditions of the Promoter and/or authorised ticket agent, these Terms and Conditions shall prevail.
2. All Tickets are sold subject to these Terms and Conditions. Please read these Terms and Conditions carefully prior to purchase and raise any queries with the Management prior to purchase. Purchase of any Ticket constitutes acceptance of these Terms and Conditions.
3. Only customers holding a valid Ticket will be admitted to an Event. You must retain this Ticket on Your person at all times during the Event. Babes in arms (children under 2 years of age) shall be admitted free of charge to those shows they may attend (children's shows and pantomimes only). Children (ages 2 to 15 inclusive) shall require their own Ticket which shall be at full Ticket price if no child concessions are available at the time of purchase*. Children aged 14 or under will not be allowed entry to the Event unless they are supervised (for the duration of the Event) by a parent or guardian. Supervision of such children shall be by not less than 1 adult per 10 children. The Management will require parents/supervisors to remove children if, in their opinion, they are causing a disturbance.
4. Your Ticket may be invalidated if any part of it is removed, altered or defaced.
5. Upon purchase, please check Tickets carefully as mistakes cannot always be rectified after purchase. Tickets are not issued on a sale or return basis and refunds will not be made on returned Tickets unless provided for under these Terms and Conditions.
6. The Management will not be responsible for any Ticket that is lost, stolen or destroyed. It is not always possible to issue duplicate Tickets. If duplicates are issued, a reasonable administration fee may be charged.
7. All Ticket discounts are subject to limited availability. Unless otherwise stated, only one discount per Ticket shall apply. Proof of identity and concession entitlement (for example proof of age, employment or student status), if relevant, may be requested.
8. You only have the right to a seat of a value corresponding to that stated on the Ticket and the Promoter and the Management acting reasonably reserve the right to provide alternative seats to those specified on the Ticket. Where only seats of a lesser value are available, the Management shall compensate You to a maximum of the difference between the cost of the seats.
9. Please contact the Venue in advance of the Event if You have any specific access requirements.
10. Ownership or possession of a Ticket does not confer any rights (by implication or otherwise) on You to use, alter, copy, or otherwise deal with any of the symbols, trade marks, logos and/or intellectual property appearing on the Ticket.
11. Tickets are sold subject to the Promoter's and the Management's right to alter or vary the published Event programme where reasonably necessary.
12. It is Your responsibility to ascertain whether an Event has been cancelled or re-scheduled and the date and time of any re-scheduled Event. Where an Event is cancelled or re-scheduled, the Management will use its reasonable endeavours to notify You using the details You provided at the time of booking. The Management does not guarantee that You will be informed of such cancellation before the date of the Event. It is Your responsibility to inform the point of sale from where you bought the ticket of any change to the contact address, telephone number or email address You provided at the time of booking.
13. Tickets cannot be exchanged or refunded unless the performance is cancelled, rescheduled or where there is a material change to the Event. A ‘material' change is a change which, in the Management's reasonable opinion, makes the Event materially different to the Event that any purchaser of a Ticket could reasonably expect. The use of understudies shall not be a material change.
14. Where an Event is cancelled, rescheduled or where there is a material change to the programme of the Event, You will be entitled to claim a refund from the Management in accordance with this clause and clause 15. The refund for Tickets equals the face value of the Tickets purchased plus the relevant per Ticket booking fee but excludes any transaction fees. Personal arrangements including travel, subsistence and accommodation relating to the Event which have been arranged by You are at Your own risk and the Management or Promoter shall not be liable for any loss of enjoyment or wasted expenditure beyond the Ticket price and relevant booking fee (excluding any transaction fees).
15. In order to claim Your refund, where an Event is cancelled, please apply in writing to the point of sale from where you bought the ticket, enclosing Your complete unused Tickets within 3 months from the date of the Event. Where there is a material change to the programme of the Event, You must bring this to your point of sale's attention as soon as possible upon becoming aware of such change in good time before the Event. Where an Event is rescheduled You must apply in writing to your point of sale, enclosing Your complete unused Tickets in good time before the date of the rescheduled Event. The Management and/or the point of sale will not make any refund if Tickets and/or the relevant notification are not received by the point of sale within the above timeframes. Refunds will only be made to the person who purchased the Tickets.
16. Tickets are personal revocable licences and shall at all times remain the property of the Management and subject to these Terms and Conditions. If a Ticket is re-sold, transferred or advertised for profit or commercial gain by anyone other than the Management, Promoter, or an authorised sub-agent, it will be void and You will be refused entry to, or ejected from, the Venue without refund. You may not re-sell or transfer a Ticket if You are doing so in the course of business. You are deemed to be selling or transferring in the course of business if the Management reasonably believes that You are doing so. The Management may reasonably consider that a Ticket is being resold in the course of business including without limitation: if You frequently advertise or offer tickets for resale; or where the Management reasonably considers that a Ticket offered for resale has originally been purchased with the specific intention of offering it for resale for profit and with no intention of You attending the Event. If You offer a Ticket for sale for profit on an authorised Ticket exchange before the Event the Management may consider it to be a business transaction by taking other factors into consideration, including, without limitation: the number of tickets being sold by You; any evidence that You or the person You bought the Ticket for cannot attend the Event for genuine reasons; and whether any third party business not authorised by the Management will benefit financially from the resale of the Ticket. Re-selling a Ticket for profit means any re-sale that seeks a price higher than the face value of the Ticket and the relevant booking and/or handling fee that You paid for the Ticket.
17. Tickets obtained in breach of these Terms and Conditions shall be null and void and the Management may refuse admission to or eject You from the Venue. Any person seeking to use a void Ticket in order to gain or provide entry to an Event will be considered to be a trespasser and will be ejected and liable to legal action. Void Tickets are non-refundable.
18. The Management reserves the right to refuse You entry to and/or eject You from the Event and/or Venue in reasonable circumstances including without limitation for health and safety or licensing reasons; if You behave in a manner which has or is likely to affect the enjoyment of other persons at the Event; if You use threatening, abusive or insulting words or mannerisms; if, in the Management's reasonable opinion, You are acting under the influence of alcohol or drugs; if You fail, when required, to produce proof of identity or age; if You refuse to comply with the Management's security searches; if You breach these Terms; or if Your Ticket is void.
19. Tickets may be restricted to a maximum number per person. Any such restriction will be notified to You at the time of purchase. Tickets purchased in excess of this limit may be cancelled by the Management without prior notice, unless Your purchase of an excess was due to Management's error.
20. If before or during the Event You have a complaint in relation to the Event (including without limitation in relation to Your ability to view the Event), please contact Us or a steward promptly since complaints are very difficult to deal with after the Event.
21. Warning – Prolonged exposure to loud noise may cause damage to Your hearing.
22. The unauthorised use of equipment for photographing, recording or transmitting (by digital or other means) any audio, visual or audio-visual material within the Venue is strictly forbidden. Unauthorised recordings, tapes, films or similar items may be confiscated and destroyed by the Management. Any recording made of an Event in breach of these conditions shall belong to the Promoter and You agree to assign any and all rights in the recording to the Promoter.
23. By attending an Event, You give Your express consent to Your actual or simulated likeness to be included within any film, photograph, audio and/or audiovisual recording to be exploited in any and all media for any purpose at any time throughout the world. This includes filming by the police or security staff which may be carried out for the security of customers.
24. Mobile telephones and messaging equipment must be silenced or switched off during the Event.
25. The Management reserves the right to conduct security searches and confiscate any item which in the opinion of the Management may cause danger or disruption to other persons at the Event or is one of the items not permitted in the Venue as listed in these Terms and Conditions. You shall not bring all or any of the following into the Venue: smoking materials; laser pens; animals (except guide dogs); Your own food and drink; bottles, cans or glass containers; any item which the Management considers could be used as a weapon (including sharp or pointed objects such as knives); and illegal substances. The Management shall be entitled to confiscate any merchandise purchased outside the Venue. Alcohol may only be consumed in public bars and other authorised areas. Smoking within the Venue is strictly prohibited. The Management reserves the right to eject any person found smoking within the Venue without refund.
26. Official merchandise is usually only available inside the Venue. The Management does not accept any responsibility for the sale of merchandise (official or otherwise) in or outside the Venue. You should direct any queries relating to merchandise to the Promoter.
27. You may only leave and then re-enter the Venue during a performance at the discretion of the Management. Otherwise there shall be no re-admissions or pass-outs of any kind. Every effort to admit latecomers will be made at a suitable break in the Event, but admission for such latecomers cannot always be guaranteed.
28. The obstruction of gangways, access-ways, exits, entrances or staircases, congregating in non-designated areas or seeking entry to stands or seats for which You do not hold a Ticket is strictly forbidden.
29. The Management reserves the right to allow audience members to stand in seated areas of the auditorium.
30. You must comply with any and all instructions given to You by the Management and/or all Venue stewards and staff and with all Venue regulations. The Management reserves the right to restrict access to parts of the Venue. If You have any special requirements or concerns about any special effects (for example lighting or sound effects) which may be featured at the Event, prior notice should be provided when ordering the Tickets.
31. You shall not bring into the Venue or display or distribute (whether for free or not) at the Event any sponsorship, promotional or marketing materials.
32. Please ensure that You do not leave any bags or other items of personal property unattended in the Venue. Any personal possessions or other items (including without limitation clothing, wallets and mobile telephones), which are found in the Venue, shall be retained by the Venue for a period of 30 days following their discovery. During this period You may collect any item which belongs to You from the Venue. You acknowledge that, upon collection, You may be asked to provide appropriate identification and/or proof of ownership. If, upon the expiry of 30 days from the date of its discovery, any item has not been collected by You, the Management reserves the right to dispose of any such items as it sees fit without any further liability to You. Where possible, any uncollected items will be donated to charity.
33. Except to the extent that the Management is required or permitted by law, personal information provided by You to the Management will be used for all purposes reasonably connected with the operations of the Venue including (but not limited to): providing You with details of forthcoming events, offers and services; providing You with updates as to the latest concessions or any changes thereto and information concerning competitions and other promotional activity; supplying You with the goods that You request; conducting market research and establishing customer profiles; and transferring or disclosing the information provided to the Management's professional advisors and such other parties as it considers necessary in the administration of its business. The Management will not use or disclose Your personal information other than as set out in these Terms and Conditions without Your prior consent. By purchasing a Ticket or Tickets You consent to the use of Your personal information in this way. If You have any queries about this, please write to the Management.
34. You agree that the Management, its servants or agents will not be liable for any loss, injury or damage to any person (including Yourself) or property however caused (including by the Management or its servants or agents): (a) in any circumstances where there is no breach of a legal duty of care owed by the Management or any of its servants or agents; (b) in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach (save for death or personal injury as a result of a breach of a legal duty of care owed by the Management, its servants or agents); or (c) to the extent that any increase in any loss or damage results from breach by You of any of these Terms and Conditions.
35. For the purposes of these Terms and Conditions, “Force Majeure” means any cause beyond Management's control including, without limitation, act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, royal mourning, national mourning, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments. The Management will not be liable to You for failure to perform any obligation under these Terms and Conditions to the extent that the failure is caused by Force Majeure.
36. To the fullest extent permissible in law, the Management shall be entitled to assign all and any of its rights and obligations under these Terms and Conditions, provided that Your rights are not adversely affected.
37. If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, the invalid or unenforceable provision shall be severed or amended in such a manner as to render the rest of the provision(s) and remainder of these Terms and Conditions valid or enforceable.
38. If the Management delays or fails to enforce any of these Terms and Conditions it shall not mean that the Management has waived its right to do so.
39. Any person, other than the Management or Promoter, who is not a party to these Terms and Conditions shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions.
40. Nothing in these Terms and Conditions and no action taken by You or the Management under these Terms and Conditions shall create, or be deemed to create, a partnership, joint venture or establish a relationship of principal and agent or any other fiduciary relationship between You and the Management.
41. These Terms and Conditions constitute the entire agreement between the parties in connection to the subject matter of these Terms and Conditions and supersede any previous terms and conditions, agreement or arrangement between You and the Management relating to the subject matter of these Terms and Conditions. However, nothing in these Terms and Conditions shall purport to exclude liability for fraud or fraudulent misrepresentation. These Terms and Conditions cannot be varied or amended in any respect (unless agreed between You and the Management in writing).
42. These Terms and Conditions shall be governed by the laws of England and Wales and parties agree to submit to the exclusive jurisdiction of the English courts.
43. Restoration Fund - The ticket price for certain shows may include a £1 contribution to the theatre's restoration fund.
* Please note Lyceum Theatre special clause:- Children under 3 years of age shall not be admitted into the Venue. Children of 3 years of age and older shall require their own Ticket which shall be at full Ticket price if no child concessions are available at the time of purchase.
Alexandra Theatre Birmingham
Bristol Hippodrome Bristol
Edinburgh Playhouse Edinburgh
Grand Opera House York
Grimsby Auditorium Grimsby
Leas Cliff Hall Folkestone
Liverpool Empire Liverpool
New Theatre Oxford
Opera House Manchester
Palace Theatre Manchester
Princess Theatre Torquay
Southport Theatre and Floral Hall Southport
Sunderland Empire Sunderland
Tameside Hippodrome Ashton-Under-Lyne
White Rock Theatre Hastings
Dominion Theatre, London
Lyceum Theatre, London
Apollo Victoria, Londo
Theatre Box Office Terms & Conditions
1. In these Terms and Conditions:
"Event" means an entertainment event including, without limitation, a theatrical event to be held at the Theatre in respect of which the Management has the right to sell you tickets.
"Management" means Ambassador Theatre Group (Venues) Ltd., its representatives, servants and employees.
"Promoter" means the person or company staging the Event if different from the Management.
"Theatre" means any of the Management's theatrical venues in the United Kingdom.
"you" means you or anybody who in the Management's reasonable opinion is acting with your authority or permission. "your" shall be read accordingly.
2. Incorporation
These Terms and Conditions incorporate and should be read in accordance with the Theatre terms, conditions and regulations, copies of which are available upon request from the Theatre.
3. Tickets
All tickets are sold subject to availability and subject to these Terms and Conditions. Your payment of the Management's invoice in relation to the purchase of tickets constitutes acceptance of these Terms and Conditions.
Only customers holding a valid ticket will be admitted into an Event. Babes in arms (children under 2 years of age) will only be admitted into an Event without a ticket with the specific authorisation of the Management.
Removing any part of, altering or defacing the ticket may invalidate a ticket holders' ticket.
Upon purchase, please check tickets carefully as mistakes cannot always be rectified after purchase. Tickets are not issued on a sale or return basis and refunds will not be made on returned tickets unless provided for under these Terms and Conditions.
The Management will not be responsible for any ticket that is lost, stolen or destroyed. Duplicates may be issued at the Management's discretion. In the event of duplicates being issued, a reasonable administration charge may be levied.
All ticket discounts are subject to limited availability, and the discretion of the Management and/or Promoter. Only one discount per ticket may apply. Proof of identity and concession entitlement (for example of age, employer or student status (if relevant)) may be requested.
The ticket holder only has the right to a seat of a value corresponding to that stated on the ticket and the Promoter and the Management reserve the right to provide alternative seats to those specified on the ticket should the staging of the Event so reasonably require. Where only seats of a lesser value are available, the Management shall compensate affected ticket holders to a maximum of the difference between the cost of the seats.
4. Price and payment
The price of a ticket shall be the price set at the time the Management accepts your order. All prices set are inclusive of any applicable taxes but exclusive of any booking fee and collection fee. No tickets will be released until the Management has received full payment.
5. Changes to the Event
Tickets are sold subject to the Promoter's and the Management's right to alter or vary the published Event programme where reasonably necessary.
6. Cancelled/re-scheduled Events
It is the responsibility of the ticket holder to ascertain whether an Event has been cancelled or re-scheduled and the date and time of any re-scheduled Event. Where an Event is cancelled or re-scheduled, the Management will use its reasonable endeavours to notify you using the details you provided it with at the time of booking. The Management does not guarantee that you will be informed of such cancellation before the date of the Event.
It is your responsibility to inform the Management of any change to the contact address, telephone number or email address you provide it with at the time of ordering.
7. Refunds/exchanges
Tickets cannot be exchanged or refunded after purchase unless the performance is cancelled, rescheduled or where there is a material change to the Event. A ?material' change is a change which, in the Management's reasonable opinion, makes the Event materially different to the Event that purchasers of the ticket, taken generally, could reasonably expect. The use of understudies shall not be a material change.
Where an Event is cancelled, rescheduled or where there is a material change to the programme of the Event, you will be entitled to claim a refund from the Management in accordance with this clause. Where such a refund is sought due to a material change in the Event, you must bring this to the Management's attention as soon as possible upon becoming aware of such change. Where a refund is sought due to the Event being rescheduled you must bring this to the Management's attention prior to the rescheduled Event.
The refund for tickets equals the face value of the tickets purchased plus the relevant per ticket booking fee. In order to claim your refund, please apply in writing to the Management, enclosing your complete unused tickets within 3 months from the date of the Event. The Management will not make any refund if tickets are not received by the Management within 3 months of the date of the Event. Refunds will only be made to the person who purchased the tickets. Please note that in any event, no cash refunds will be given.
8. Void tickets
Tickets are personal revocable licences and shall at all times remain the property of the Management and subject to these Terms and Conditions.
If a ticket is re-sold, transferred or advertised for profit or commercial gain by anyone other than the Management, Promoter, or an authorized sub-agent, it will become voidable and the ticket holder may be refused entry to, or ejected from, the Theatre without refund.
Tickets obtained in breach of these Terms and Conditions shall be null and void and the Management may refuse to admit such ticket holder into the Theatre. Any person seeking to use such a void ticket in order to gain or provide entry to an Event will be considered to be a trespasser and will be ejected and liable to legal action.
Void tickets are non-refundable.
9. Unwanted tickets
Where a performance is sold out, the Management will endeavour to resell any unwanted tickets at the ticket holder's request. Such tickets will be resold at face value and the original ticket purchaser or holder (as appropriate) will be reimbursed the face value of the ticket less an administration charge. Please note cash refunds will not be given.
10. Conditions of admission
The Management reserves the right to refuse admission in reasonable circumstances including, without limitation, for health and safety, licence restrictions or where a ticket is void.
The Management reserves the right to remove any ticket holder from the Theatre, without refund, on reasonable grounds including, without limitation, where the ticket holder breaches these Terms and Conditions, disrupts other audience members' enjoyment or does anything that the Management considers to be unacceptable behaviour which may cause damage, nuisance or injury.
Ticket holders must comply with instructions and directions given by the Theatre staff.
11. Restrictions and prohibitions
Tickets may be restricted to a maximum number per person. Any such restriction will be notified to you upon purchase of the tickets. Tickets purchased in excess of this limit may be cancelled by the Management without prior notice.
The unauthorised use of photographic and recording equipment of any kind within the Theatre is strictly forbidden. Unauthorised recordings, tapes, films or similar items may be confiscated and destroyed. Any recording made of an Event in breach of these conditions shall belong to the Promoter and the ticket holder agrees to assign any and all rights in the recording to the Promoter.
Ticket holders consent to filming and sound recording as members or the audience. The Promoter may use such films and recordings (including any copies) without payment to ticket holders.
Mobile telephones and messaging equipment must be silenced or switched off during the Event.
The Management is entitled to conduct security searches of persons and property to ensure the safety of all patrons at the Theatre and confiscate any item which in the opinion of the Management may cause danger or disruption to other members of the audience or the Event or is one of the items not permitted in the Theatre as listed in these Terms and Conditions.
Ticket holders may only leave and then re-enter the Theatre during a performance as required by the Theatre's health and safety obligations or at the discretion of the Management. Otherwise there shall be no re-admissions or pass-outs of any kind. Every effort to admit latecomers will be made at a suitable break in the Event, but admission cannot always be guaranteed.
Parents and/or supervisors are responsible for supervising children in their care at all times and supervision of children shall be by not less than 1 adult per 10 children. The Management reserves the right to ask parents/supervisors to remove children if, in their opinion, they are causing a disturbance.
The following are not permitted within the Theatre: smoking (unless within designated smoking areas (if any)); laser pens; animals (except guide dogs); ticket holders' own food and drink; bottles, cans or glass containers; any item which may be interpreted as a potential weapon (including sharp or pointed objects such as knives); and illegal substances. Alcohol may only be consumed in public bars and other authorised areas.
The obstruction of gangways, access-ways, exits, entrances or staircases, congregating in non-designated areas or seeking entry to stands or seats for which ticket holders do not hold a Ticket is strictly forbidden.
12. Health and Safety
Ticket holders must comply with all relevant statutes, safety announcements and Theatre regulations whilst attending the Event.
For health and safety reasons, the Management reserves the right to restrict access to parts of the Theatre.
If ticket holders have any special requirements or concerns about any special effects (for example lighting or sound effects) which may be featured at the Event, prior notice should be provided when ordering the tickets.
13. Merchandise
Ticket holders are advised that official merchandise is usually only available inside the Theatre. The Management does not accept any responsibility for the sale of merchandise (official or otherwise) in or outside the Theatre.
Ticket holders shall not bring into the Theatre or display or distribute (whether for free or not) at the Event any sponsorship, promotional or marketing materials.
14. Data protection
Except to the extent that the Management is required or permitted by law, personal information provided by you to the Management will be used for all purposes reasonably connected with the operations of the Theatre including (but not limited to): supplying you with the goods that you request; conducting market research and establishing customer profiles; and transferring or disclosing the information provided to the Management's professional advisors and such other parties as it considers necessary in the administration of its business . The Management will not use or disclose your personal information to any other party or for any other reason other than as set out in these Terms and Conditions without your prior consent. By purchasing a ticket you consent to the use of your personal information in this way. If you have any queries about this, please write to the Management.
Unless you inform the Management otherwise, by purchasing a ticket or tickets you authorise the Management to use personal details obtained in the course of the transaction to: provide details of forthcoming events, offers and services; provide updates as to the latest concessions or any changes thereto; and provide information concerning competitions and other promotional activity.
15. Limitation of Liability
The Management shall not be liable for any loss, damage, cost, or expense, except in respect of death or personal injury resulting from any act or omission on the part of the Management.
Personal arrangements including travel and accommodation relating to the Event are at ticket holders own risk and in no event shall the Management or Promoter be liable for any loss of enjoyment or wasted expenditure beyond the ticket price and relevant booking fee. In no case shall any liability (other than for death or personal injury) of the Management or the Promoter include any loss or damage which is not reasonably foreseeable.
Neither the Management nor the Promoter will be responsible for any loss, theft or damage of ticket holders' personal belongings, other than caused as a result of the negligence or other breach of statutory duty of the Management or the Promoter. Any such liability shall be limited to the reasonable cost of either replacing or repairing such property (subject to fair wear and tear). Please ensure that no bags or other items of personal property are left unattended anywhere in the Theatre.
16. Force majeure
For the purposes of these Terms and Conditions, "Force Majeure" means any cause beyond Our control including, without limitation, act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments. The Management will not be liable to you for failure to perform any obligation under these Terms and Conditions to the extent that the failure is caused by Force Majeure.
17. Assignment
To the fullest extent permissible in law, the Management shall be entitled to assign any of its rights and obligations under these Terms and Conditions.
18. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, the invalid or unenforceable provision shall be severed or amended in such a manner as to render the rest of the provision(s) and remainder of these Terms and Conditions valid or enforceable.
19. Third parties
Any person, other than the Management or Promoter, not a party to these Terms and Conditions shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions.
20. No partnership or agency
Nothing in these Terms and Conditions and no action taken by you or the Management under these Terms and Conditions shall create, or be deemed to create, a partnership, joint venture or establish a relationship of principal and agent or any other fiduciary relationship between you and the Management.
21. Entire agreement, amendments and variations
These Terms and Conditions and constitute the entire agreement between the parties in connection to the subject matter of these Terms and Conditions and supersede any previous terms and conditions, agreement or arrangement between you and the Management relating to the subject matter of these Terms and Conditions. These Terms and Conditions cannot be varied or amended in any respect.
22. Governing law and jurisdiction
These Terms and Conditions shall be governed by the laws of England and Wales and parties agree to submit to the exclusive jurisdiction of the English courts.
1. In these Terms and Conditions:
"Account Number" means the account number issued to you upon your purchase of a LiveCard.
"Benefits" means the benefits that you may be entitled to when you purchase the LiveCard, as will be notified to you when you receive your LiveCard and/or as may be found on www.LiveCard.co.uk.
"LiveCard" means the card issued by Ambassador Theatre Group (Venues) Ltd in accordance with these Terms and Conditions.
"Event" means a theatrical event at an Ambassador Theatre Group (Venues) Ltd Theatre for which you have chosen to purchase Tickets.
"Initial Fee" means the sum payable by you as set by Ambassador Theatre Group (Venues) Ltd at the date of purchase of your LiveCard in respect of the Initial Period.
"Initial Period" means the 12-month period commencing from the date you are issued with your Account Number in accordance with clause 4.4.
"Ambassador Theatre Group (Venues) Ltd." means Ambassador Theatre Group (Venues) Ltd (Company no: 01444368) whose registered office is at Grehan House, 190-196 Garsington Road, Oxford OX4 6NW.
"ATG Theatres" means the theatres listed on www.ATGV.co.uk (appendix 1)
"Membership Period" means the period during which your LiveCard is valid in accordance with these Terms & Conditions.
"Annual Fee" means the sum payable by you as set by Ambassador Theatre Group (Venues) Ltd at the end of the Initial Period in respect of the subsequent twelve-month period of membership and at the end of each further twelve-month period.
"Theatre Terms and Conditions" means the terms and conditions applicable to customers purchasing Tickets and attending ATG Theatres (as amended from time to time in Ambassador Theatre Group (Venues) Ltd’s discretion), a copy of which is available on www.LiveCard.co.uk.
"Tickets" means tickets for the Event.
"You" means the person to whom the Account Number and subsequent LiveCard is issued. "Your" shall be read accordingly.
2. Incorporation
2.1. These Terms and Conditions incorporate and should be read in accordance with all the Theatre Terms and Conditions, a copy of which is available on www.LiveCard.co.uk.
3. General
3.1. These Terms and Conditions apply to your use of the LiveCard during the Membership Period. Your purchase of a LiveCard constitutes acceptance of these Terms and Conditions.
3.2. Ambassador Theatre Group (Venues) Ltd. agrees to inform you of any material amendment to these Terms & Conditions as soon as is reasonably practicable.
3.3. Tickets are sold subject to availability and to these Terms and Conditions. In the event of any inconsistency between the Theatre Terms & Conditions and these Terms & Conditions, the relevant Theatre Terms & Conditions shall take precedence.
3.4. Words denoting the singular include the plural and vice versa.
4. LiveCard membership applications
4.1. To purchase a LiveCard, you must be at least 18 years of age and be a resident in the UK.
4.2. LiveCards may be obtained by completing one of the LiveCard application forms which you can obtain by any of the following methods:
4.2.1. by contacting the Ticketmaster Hotline on 0844 499 6677 at any time; or
4.2.2. visiting any ATG Theatre box office in person; or
4.2.3 by applying online at www.livecard.co.uk.
4.3. Ambassador Theatre Group (Venues) Ltd., in its sole discretion, reserves the right to refuse any application for the LiveCard.
4.4. Upon acceptance of your application and subject to your payment of the Initial Fee, you will be issued with an Account Number. No Account Number will be released until Ambassador Theatre Group (Venues) Ltd. has received full payment of the Initial Fee.
4.5. Within approximately 28 days from receipt of your application, you shall be issued with your LiveCard. If you have not received your LiveCard within 28 days of your application, please contact Ambassador Theatre Group (Venues) Ltd. via one of the methods outlined in clause 4.2 or by sending an email to livecard@ticketmaster.co.uk.
4.6. The Account Number can be used to book Tickets until you have been issued with your LiveCard.
4.7. Subject to these Terms & Conditions, the LiveCard shall be valid for the Membership Period, commencing on the date that you are issued with your Account Number.
5. LiveCard membership renewal
5.1. At least one month before the expiry of the Initial Period (or any subsequent twelve month period), Ambassador Theatre Group (Venues) Ltd. will offer you the opportunity to extend your Membership Period for a further twelve-month period. Any extension of Membership Period shall be subject to the payment of the Annual Fee and these Terms and Conditions.
6. Use of the LiveCard
6.1. Your LiveCard is a personal revocable licence and shall at all times remain the property of Ambassador Theatre Group (Venues) Ltd..
6.2. Ambassador Theatre Group (Venues) Ltd. reserves the right to refuse to supply you with a LiveCard under any circumstances and/or demand the return of your LiveCard and/or cancel it at any time if, in its reasonable opinion, you are in breach of these Terms and Conditions.
6.3. Your LiveCard is strictly non-transferable to any third parties. Only you shall be entitled to use your LiveCard and only in accordance with these Terms and Conditions. If the LiveCard is transferred it shall become void and your Membership Period may be cancelled without refund.
6.4. Benefits and Tickets obtained in breach of these Terms and Conditions shall be null and void and Ambassador Theatre Group (Venues) Ltd. may refuse to admit such Ticket holder into the ATG Theatre. Any person seeking to use such a voided ticket in order to gain or provide entry to an Event will be considered to be a trespasser and will be ejected and liable to legal action.
6.5. LiveCards are only valid during the Membership Period. Damaging, destroying or tampering in any way with your LiveCard may make it void.
6.6. The Initial Fee and, if applicable, the Annual Fee shall be strictly nonrefundable in the event that a LiveCard is declared void.
6.7. Ambassador Theatre Group (Venues) Ltd. may, in its sole discretion, vary the number and location of the ATG Theatres to which the LiveCard will apply.
7. Benefits
7.1. Benefits and/or Tickets for the Event are subject to availability and to these Terms and Conditions.
7.2. A valid LiveCard may entitle you to some or all of the Benefits. You acknowledge that the Benefits may be added to, varied or removed by Ambassador Theatre Group (Venues) Ltd. at its sole discretion at any time and without notice to you. Accordingly, a particular Benefit may not be available at the time of your Ticket booking.
7.3. Benefits may only be used in respect of a maximum of four Tickets or as may be otherwise determined by Ambassador Theatre Group (Venues) Ltd.. Ambassador Theatre Group (Venues) Ltd. may cancel tickets purchased in excess of this limit without prior notice.
7.4. Unless otherwise agreed by Ambassador Theatre Group (Venues) Ltd, you shall not be entitled to use the LiveCard in conjunction with any other benefits, concessions or promotions offered by Ambassador Theatre Group (Venues) Ltd. or your chosen ATG Theatre.
8. Booking Tickets
8.1. Subject to availability, you may book your Tickets using your LiveCard via the following:
8.1.1. by contacting the Ticketmaster Hotline on 0844 499 6699 at any time
8.1.2. visiting any ATG Theatre box office in person; or
8.1.3. applying online via www.LiveCard.co.uk.
8.2. All telephone calls are charged at rates applicable at the time. You should have your LiveCard with you when you make your booking, as you will need to provide certain details found on the LiveCard.
8.3. If Tickets are purchased via Ticketmaster, you acknowledge that this will constitute a contract between you and Ticketmaster and shall be subject to Ticketmaster’s own terms and conditions as applicable at such date.
8.4. If Tickets are purchased via any ATG Theatre box office you acknowledge that this will constitute a contract between you and ATG and be subject to the ATG Theatre Terms and Conditions.
9. Lost or Stolen LiveCards
9.1. You must inform Ambassador Theatre Group (Venues) Ltd. as soon as possible if your LiveCard is lost or stolen. You shall not be issued with a new LiveCard. However, at Ambassador Theatre Group (Venues) Ltd’s sole discretion, you may be allowed to continue to obtain the Benefits by quoting your LiveCard Account Number.
10. Cancellation of the LiveCard by you
10.1. You shall have the right to cancel your membership to the LiveCard within 7 days of the date of issue of your Account Number in accordance with clause 4.4, without reason. You will not be subject to a cancellation charge and Ambassador Theatre Group (Venues) Ltd. shall return your Initial Fee to you within 30 days of such cancellation, either by cheque or by re-crediting your credit/debit card.
10.2. In the event that you wish to cancel your LiveCard in accordance with clause 10.1, you should contact Ambassador Theatre Group (Venues) Ltd. by one of the methods set out in clause 4.2.
11. Cancellation by Ambassador Theatre Group (Venues) Ltd.
11.1. Ambassador Theatre Group (Venues) Ltd. may cancel your LiveCard with immediate effect in the event that:
11.1.1. you provide any false information at the time you purchase the LiveCard or at any time following such purchase; and/or
11.1.2. there is any irregularity in the payment of the Initial Fee or the Annual Fee or the purchase of any Tickets; and/or
11.1.3. you, in any way, misuse the LiveCard; and/or
11.1.4. you breach these Terms & Conditions and/or any applicable Theatre Terms & Conditions as determined by Ambassador Theatre Group (Venues) Ltd. in its reasonable opinion.
11.2. In the event of cancellation of your LiveCard by Ambassador Theatre Group (Venues) Ltd. and without prejudice to Ambassador Theatre Group (Venues) Ltd.’s existing rights and remedies, you shall not be entitled to a refund of the Initial Fee and/or the Annual Fee (or any part thereof) and shall return your LiveCard to Freepost LiveCard immediately.
11.3. Ambassador Theatre Group (Venues) Ltd. shall have the right to refuse any further attempts by you to purchase a LiveCard following any cancellation by Ambassador Theatre Group (Venues) Ltd. in accordance with the clause 11.1 above.
11.4. Without prejudice to clause 11.1, Ambassador Theatre Group (Venues) Ltd. may cancel your LiveCard at any time with immediate effect on giving you 30 days written notice. In such circumstances, you shall be refunded that part of the Initial Fee or the Annual Fee (as relevant and on a pro rata basis) having regard to the duration of your Membership Period.
12. Data protection
12.1. You must ensure that the information provided by you at the time you purchase your LiveCard is accurate and complete and contains your correct name, contact address, telephone number and/or email address and any other requested details. It is your responsibility to inform Ambassador Theatre Group (Venues) Ltd. at the ATG Theatre specified by you at the time of applying for membership of your LiveCard of any changes to these details.
12.2. Except to the extent that Ambassador Theatre Group (Venues) Ltd. is required or permitted by law, personal information provided by you to Ambassador Theatre Group (Venues) Ltd. will be used for all purposes reasonably connected with supply of the LiveCard and/or the operations of the Theatre including (but not limited to): supplying you with the Benefits (including but not limited to issuing you your LiveCard; responding to any enquiry made by you; providing you with details of LiveCard updates, forthcoming events, offers and services; providing you with newsletters as to the latest Benefits or any changes thereto; providing updates as to the latest concessions or any changes thereto and providing information concerning competitions and other promotional activity); conducting market research and establishing customer profiles and transferring or disclosing the information provided to Ambassador Theatre Group (Venues) Ltd.’s professional advisors and such other parties as it considers necessary in the administration of its business. By purchasing a Ticket you consent to the use of your personal information in this way. Ambassador Theatre Group (Venues) Ltd. will not use or disclose your personal information to any other party or for any other reason other than as set out in these Terms and Conditions without your prior consent. If you have any queries about this, please write to Ambassador Theatre Group (Venues) Ltd.
12.3. If you object to Ambassador Theatre Group (Venues) Ltd. using your information for the purposes set out in clauses 12.2, please inform Ambassador Theatre Group (Venues) Ltd. at the time of purchase of your LiveCard or contact Ambassador Theatre Group (Venues) Ltd. on livecard@ticketmaster.co.uk at any time.
13. Queries and complaints
13.1. Any queries or complaints in respect of the LiveCard should be made by calling the Ticketmaster Live Card Customer Services hotline 0844 499 6699, in writing to Freepost LiveCard or email livecard@ticketmaster.co.uk.
14. Limitation of Liability
14.1. Ambassador Theatre Group (Venues) Ltd. shall not be liable for any loss, damage, cost, or expense, except in respect of death or personal injury resulting from the negligence of Ambassador Theatre Group (Venues) Ltd. or in respect of fraudulent misrepresentation or any other matter which cannot be excluded by law.
14.2. Under no circumstances shall Ambassador Theatre Group (Venues) Ltd. be liable or responsible under these Terms & Conditions in respect of the following:
14.2.1. the permanent or temporary closure of any Ambassador Theatre Group (Venues) Ltd. Theatre for whatever reason;
14.2.2. any inability to gain access to the Ticketmaster Hotline and/or the ATG Theatre box office;
14.2.3. any inability to access or any downtime or errors in respect of www.livecard.co.uk;
14.2.4. any unavailability, delay or non-delivery of Tickets by either the ATG Theatre Box Office, Ticketmaster due to any reason beyond Ambassador Theatre Group (Venues) Ltd.’s reasonable control;
14.2.5. any purchase of Tickets from Ticketmaster in accordance with clause 8.1.1;
14.2.6. subject to any other applicable terms and conditions, any unavailability, cancellation or postponement of any performance at any ATG Theatre,
14.2.7. any acts, omissions, occurrences or any failure or interruption in any services provided by Ambassador Theatre Group (Venues) Ltd. or any third parties or technical malfunctions that are beyond the reasonable control of Ambassador Theatre Group (Venues) Ltd; and/or
14.2.8. any indirect, economic or consequential losses (including (without limitation) loss of profits) or any other compensation which may arise out of or in connection with the LiveCard or these Terms & Conditions.
14.3. Subject to clause 14.1, to the fullest extent permissible in law, Ambassador Theatre Group (Venues) Ltd.’s liability to you shall not exceed the Initial Fee or Annual Fee (as relevant).
14.4. You acknowledge that you will be responsible for the payment of Tickets and/or any loss or damage you may cause at any ATG Theatre.
15. Force majeure
15.1. For the purposes of these Terms and Conditions, "Force Majeure" means any cause beyond Ambassador Theatre Group (Venues) Ltd.’s control including, without limitation, avian flu, act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments. Ambassador Theatre Group (Venues) Ltd. will not be liable to you for failure to perform any obligation under these Terms and Conditions to the extent that the failure is caused by Force Majeure.
16. General
16.1. To the fullest extent permissible in law, Ambassador Theatre Group (Venues) Ltd. shall be entitled to assign any of its rights and obligations under these Terms and Conditions. 16.2. If any provision of these Terms and Conditions is found to be invalid or unenforceable by any court, the invalid or unenforceable provision shall be severed or amended in such a manner as to render the rest of the provision(s) and remainder of these Terms and Conditions valid or enforceable.
16.3. Any person not a party to these Terms and Conditions shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions.
16.4. Nothing in these Terms and Conditions and no action taken by you or Ambassador Theatre Group (Venues) Ltd. under these Terms and Conditions shall create, or be deemed to create, a partnership, joint venture or establish a relationship of principal and agent or any other fiduciary relationship between you and Ambassador Theatre Group (Venues) Ltd.
16.5. These Terms and Conditions and constitute the entire agreement between the parties in connection to the subject matter of these Terms and Conditions and supersede any previous terms and conditions, agreement or arrangement between you and Ambassador Theatre Group (Venues) Ltd. relating to the subject matter of these Terms and Conditions. These Terms and Conditions cannot be varied or amended in any respect.
16.6. These Terms and Conditions shall be governed by the laws of England and Wales and parties agree to submit to the exclusive jurisdiction of the English courts.
Appendix 1
Alexandra Theatre Birmingham
Bristol Hippodrome Bristol
Edinburgh Playhouse Edinburgh
Grand Opera House York
Grimsby Auditorium Grimsby
Leas Cliff Hall Folkestone
Liverpool Empire Liverpool
New Theatre Oxford
Opera House Manchester
Palace Theatre Manchester
Princess Theatre Torquay
Southport Theatre and Convention Centre
Sunderland Empire Sunderland
Lyceum Theatre, London
Apollo Victoria, London
Please Note
House Programmes are programmes produced by the venue and do not include production programmes or those produced by the touring company for one night concerts, opera or ballet or souvenir programmes.
By attending a Spiritual event you agree that you have sought the services provided of your own accord and understand that it is a holistic experiment and experience.
The medium/therapist/clairvoyant may give you information that could bring about a positive change in your life, but any changes that you make are your personal and legal responsibility.
Spiritual events encompass mediums, hypnotherapists, spiritual readers, clairvoyants, and psychics and other similar activities.
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Terms & Conditions and Privacy Policy Server updated 20 July 2010 |